bigbet Platform Privacy Notice

This page describes what we collect when you use bigbet and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and improve our platform. We never sell your data to third parties. All information stays encrypted on our servers.

Our bigbet platform processes data through KYC verification, payment confirmation via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and account activity logging. We retain transaction records for five years to comply with local regulations. You can request access to your data or ask for deletion after account closure.

Read this page to understand our data practices. If you have questions about how we handle your information, contact our support team through the Help section on bigbet.

What Data We Collect on bigbet

We collect personal information when you open a bigbet account. This includes your email address, name, date of birth, phone number, and national ID number or passport details. We use this data to verify your identity through our KYC process and to confirm that you are accessing bigbet from a supported jurisdiction where online gaming is legally permitted.

We also collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the payment method, transaction amount, and confirmation timestamp. We do not store full bank details or payment card numbers — our payment processors handle that data securely on their own servers.

• Account data: Email, name, date of birth, phone, national ID or passport number.
• Payment data: Deposit and withdrawal transaction history, payment method used.
• Activity data: Login times, games played, bets placed, account balance changes.
• Device data: IP address, browser type, operating system (Android or iOS).

How We Use Your Data on bigbet

We use your personal data to verify your identity through KYC, process your deposits and withdrawals, and provide customer support. We also use your data to detect fraud, prevent unauthorized access, and comply with local regulations. During major events like Liga 1 finals or Piala AFF tournaments, we analyze activity patterns to improve service availability.

We do not use your data for marketing without your consent. We do not sell your data to third parties. We do not share your national ID number or payment details with game suppliers or betting partners. Our payment processors may see limited transaction data to confirm deposits, but they operate under strict data protection agreements.

We use your email and phone to send account notifications — login alerts, deposit confirmations, withdrawal status updates, and support responses. You can disable some notifications through your bigbet account settings, but we will always send critical security alerts.

Where We Store Your Data on bigbet

We store your personal data on encrypted servers. Our bigbet servers may be located outside your jurisdiction — typically in Southeast Asia. We encrypt all data in transit using SSL certificates and at rest using industry-standard encryption. Our team cannot access your unencrypted personal information.

We retain your account data for five years after account closure to comply with financial regulations. We retain transaction histories so you can download records for tax or personal accounting purposes. You can request deletion of your data after this five-year period by contacting our support team.

Third-Party Processors and Partners

Our bigbet platform uses third-party processors for payments, email delivery, and customer support. These processors include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and our banking partners online payment, e-wallet, mobile banking, and local payment. They handle payment data under their own privacy policies and data protection agreements with us.

We also work with game suppliers and live-dealer studios. These partners may see your account ID and region to provide games or services, but they do not see your personal identification details or payment information. We contractually require all partners to protect your data and keep it confidential.

Your Rights Regarding Data on bigbet

You have the right to access your personal data at any time. Log into your bigbet account and view your profile information in the Account Settings section. You can download your account history, transaction data, and personal details as CSV or PDF files.

You have the right to request corrections to your data. If your name, date of birth, or email is incorrect, contact our support team and we will update it after verification. You have the right to request deletion of your data after account closure and a five-year retention period. We will comply with deletion requests within 30 business days.

You have the right to object to data processing. If you object to our use of your data, we may not be able to provide bigbet services. We respect your choices regarding notifications — you can opt out of non-critical alerts through your account settings.

Data Security and Protection on bigbet

We protect your data using industry-standard security practices. All connections to bigbet are encrypted with SSL certificates. Your password is hashed so our team cannot view it. If you forget your password, we send a reset link to your email — the link expires after 24 hours.

We conduct regular security audits and penetration testing. If we discover a data breach, we notify affected users within 72 hours. We maintain backup systems so your data is never lost due to technical failure.

Contact Us About Privacy on bigbet

Our bigbet support team can answer questions about our privacy practices. Contact us through the Help section on our platform or email our privacy team directly. We respond to data access requests, deletion requests, and privacy inquiries within 14 business days.

This privacy notice is effective immediately and may be updated at any time. We will notify you of material changes via email. Your continued use of bigbet after notification constitutes acceptance of our updated privacy practices.